ChurnGuard

Overview

ChurnGuard helps SaaS companies identify at-risk customers before they cancel and provides playbooks to save them. The platform uses machine learning to analyze hundreds of signals and predict churn probability.

The Challenge

By the time a customer decides to cancel, it's often too late. Companies need early warning systems and proven intervention strategies.

The Solution

We built a predictive churn model that integrates with product analytics, support tickets, and usage data to score customer health and trigger automated interventions.

Results

• Developed ML churn prediction model
• Created automated intervention workflows
• Built customer health scoring
• Designed playbook management system

Key Metrics